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FAQs

FAQs

What is Chikki, and what varieties do you offer?

Chikki is a traditional Indian sweet made with jaggery and nuts. We offer an array of Chikki, which you can explore in our product page.

Are your products made using traditional methods?

Yes, all our products are made using traditional recipes and methods, ensuring authentic taste and quality.

Do you offer any special or seasonal flavours of chikki?

Yes, we often introduce special flavours of chikki based on seasons and festivals. You can explore our product page on our website for updates!

What ingredients are used in your laddus?

Our laddus are made with premium quality ingredients such as chickpea flour, jaggery, nuts, and aromatic spices.

Can I customise laddus for special occasions or events?

Absolutely! We offer customisation options for laddus to suit your preferences and requirements. Contact us for more details.

What types of mouth fresheners do you offer?

We offer a wide range of mouth fresheners including fennel seeds, saunf, and flavoured mouth freshener mixes.

Are your mouth fresheners made with natural ingredients?

Yes, our mouth fresheners are made with natural ingredients and do not contain any artificial additives or preservatives.

Do you offer sugar-free options for mouth fresheners?

Yes, we have sugar-free mouth fresheners available for those who prefer a healthier option.

What is the shelf life of your products?

Our products have a shelf life ranging from 3 to 6 months, depending on the type. Please refer to the product packaging for specific details.

Are your products suitable for vegetarians?

Yes, all our products are vegetarian-friendly and do not contain any animal-derived ingredients.

What is the best way to store your products?

To maintain freshness, store our products in an airtight container in a cool, dry place away from direct sunlight.

Can I place a bulk order for your products?

Yes, we accept bulk orders for all our products. Please contact us directly to discuss your requirements.

Do you offer gift packaging for assorted sweets?

Yes, we provide gift packaging options for assorted sweets, perfect for gifting on special occasions.

Are your products suitable for individuals with food allergies?

While we strive to accommodate dietary restrictions, please check the ingredient list and allergen information provided with each product to ensure compatibility.

Do you offer discounts for repeat customers or bulk orders?

Yes, we have special discounts and offers available for repeat customers and bulk orders. Subscribe to our newsletter to stay updated on the latest promotions.

Can I track my order once it has been shipped?

Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to monitor the status of your delivery.

What payment methods do you accept?

We accept various payment methods including credit/debit cards, net banking, and mobile wallets. Cash on delivery (COD) is also available for select locations.

How can I contact customer support for further assistance?

You can reach our customer support team via email at info@shrichikki.in or by call us at +91 7122765855 / +91 712 2765866 / +91 712 2683686 We're here to help with any questions or concerns you may have.

What is your return policy?

Our return policy allows for returns within 7 days of receiving your order. Items must be unused and in the same condition as received, with original packaging intact.

How do I initiate a return?

To initiate a return, please contact our customer support team via email at email info@shrichikki.in or by call us at +91 7122765855 / +91 712 2765866 / +91 712 2683686 Provide your order number and details of the item(s) you wish to return.

What items are eligible for return?

Eligible items for return include those that are unused and in their original condition. This excludes perishable goods and personalised/customised items.

Do I have to pay for return shipping?

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Can I return a product if I've opened the packaging?

Yes, you can still return a product if you've opened the packaging, as long as the item is unused and in its original condition.

How long will it take to process my return?

Once we receive your returned item(s), we will inspect them and process your refund within 7 days. You will receive an email notification once the refund has been processed.

Can I exchange a product instead of returning it for a refund?

Yes, we offer exchanges for items of the same value, subject to product availability. Please contact our customer support team to arrange for an exchange.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.

Are there any items that cannot be returned?

Certain items, such as perishable goods and personalised/customised items, are not eligible for return.

How will I receive my refund?

Refunds will be issued to the original method of payment used for the purchase. You will receive an email notification once the refund has been processed.